‘Digital Eavesdropping’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
Originally found more than 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline may not seem like an clear candidate for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, where major corporations are allocating substantial funds to content creators and putting fewer resources into advertising goods in legacy broadcasters.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who observed drillers applying to their skin with a residue from oil extraction. Now, a flood of user-generated videos have recorded its extensive utilization in “life hacks”.
It has been touted as a remedy for cleaning shoes or making fragrance last longer, as well as a fix for squeaky doors. Its use has even extended to stop the scourge of crisp flavouring sticking to fingers.
Leveraging the Buzz
Noticing its viral resurgence, strategists within the corporation boosted the tips by having their research teams evaluate the claims and providing creators with the outcome data.
Claims that Vaseline reduced the burn from hot food on the lips were confirmed. So too were ideas it could prolong perfume and restore leather handbags. Suggestions it could bleach teeth or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has led decision-makers to ramp up funding for content creators.
This tracking of digital spaces to guide corporate planning has been labeled “social listening”. The company's chief executive, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on platform-based material.
Evolving With Audience Behavior
Selina Sykes, who is heading the digital initiative, said the company was merely adjusting to novel methods of engaging audiences. She said interacting online “without killing the party” was essential.
“How do brands authentically become part of the conversation? This has perpetually been our aim as brands, since the era of community gossip and sharing usage tips.
“The trend is shifting from a one-to-many model, where we would just broadcast out … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these communities feel niche, yet they are vast.
“Ensuring your product is discussed by users, mentioned by individuals, that fosters reliability and pertinence. Influencers are vital for this. This word-of-mouth strategy is being amplified.”
A Fundamental Consumption Turn
The approach indicates seismic changes happening in audience habits, with Gen Z and millennial audiences devoting greater hours to social media platforms than traditional TV, print, or radio.
This change is evidenced by falling revenues for TV and print advertising. Across Britain, commercial funding for leading TV channels have fallen by more than £600m in inflation-adjusted terms since 2019.
Influencer Marketing Expansion
It also reflects a merging of functions as large companies almost become production houses themselves, collaborating with a multitude of digital creators to boost their products.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on digital video and image apps than they are watching live TV or reading print.
“A lot of brands are telling us people trust recommendations from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over large-scale legacy ad buys, which also enables easier content adjustment to gauge performance.
The approach is growing. Marketing investment on digital creator partnerships is growing fourfold quicker than total media spending. In the US, it has more than doubled since 2021 and is expected to hit substantial figures in 2025.
TV's Lasting Role
Even with this transformation, executives said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to frame public debate.
She added: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Our relevance has faded.’ It concerns who commands eyeballs … I think there’s 100% a place for them.”